Support Plugin Overview

Plugin Overview

Fenix Rise is a robust support ticketing system featuring faqs, estimates, and invoices billing portal for WordPress. This app integrates with WP-Billing and SugarCRM/SuiteCRM in a stand-alone WordPress support site.

Main Features:

  • Responsive design that you can brand with company logo.
  • Customize color scheme based on your company colors.
  • Unlimited Support Agents (WordPress Users).
  • Unlimited Accounts & Products.
  • Agents can be assigned different accounts and products.
  • Tickets create Cases in the CRM which are assigned to a general case queue.
  • Agents can create FAQs from their comments for products.
  • Customize all email messages sent to client, agent and admin via back end settings with dynamic variables.
  • Custom login and register Urls if you use any other authentication or membership plugins.
  • Estimates can be published from the CRM and sent for approval.
  • Agents can approve estimates through the portal.
  • Invoices can be published from the CRM and sent for payment.
  • Online bill-pay with Authorize.Net allows for recurring / subscription based billing.
  • Payments are synced to the CRM with email receipts routed and stored in the CRM payments module.