Fenix Rise is a robust support ticketing system featuring faqs, estimates, and invoices billing portal for WordPress. This app integrates with WP-Billing and SugarCRM/SuiteCRM in a stand-alone WordPress support site.
- Responsive design that you can brand with company logo.
- Customize color scheme based on your company colors.
- Unlimited Support Agents (WordPress Users).
- Unlimited Accounts & Products.
- Agents can be assigned different accounts and products.
- Tickets create Cases in the CRM which are assigned to a general case queue.
- Agents can create FAQs from their comments for products.
- Customize all email messages sent to client, agent and admin via back end settings with dynamic variables.
- Custom login and register Urls if you use any other authentication or membership plugins.
- Estimates can be published from the CRM and sent for approval.
- Agents can approve estimates through the portal.
- Invoices can be published from the CRM and sent for payment.
- Online bill-pay with Authorize.Net allows for recurring / subscription based billing.
- Payments are synced to the CRM with email receipts routed and stored in the CRM payments module.